FAQs

1. Can you advise on Faculties & Listed Buildings?

Yes we can! We have many years’ experience of working with several Dioceses and we are on their supplier lists.

2. Do we have to pay VAT?

No. We are not registered for VAT as the business turnover is below the current VAT threshold which therefore enables us to be more price competitive.

3. What Guarantees do you offer?

Your installation is guaranteed by Hazelwood Sound & Vision Ltd for a period of 12 months from the date of handover to you. All equipment is supplied with a 12 month guarantee unless otherwise specified. Typically projectors have a longer manufacturer's warranty, with 1 year or 500 hours lamp warranty (whichever comes first). A 90 DAY CUSTOMER SATISFACTION GUARANTEE for absolute peace of mind is included in our Project Proposal. If we have not delivered the jointly agreed design and installation that works to your satisfaction within 90 days, then we will remove the installation and equipment and refund ALL the money you have paid us.

4. What After Sales support is available?

After the 12 month project warranty period you have the option of a Maintenance, Advice, Support & Training (MAST) Agreement, which includes free equipment loan in the event of a breakdown. There is also telephone support available for simpler matters that do not require a visit.

5. Can you provide References?

Of course! When your project has reached the final decision stage we are happy to give you names and contact details for you to call or visit as you wish.

6. What are your installation timescales?

Typically we need about 2-3 weeks’ notice after you make a decision to proceed AND you have the relevant approvals in place.

7. Are there Terms & Conditions of sale that we need to know about?

Yes, these are Project Proposal specific as well as our general Terms & Conditions of Sale, both of which are sent to you with our final proposal.